Returns & Refund Policy

1. General Policy:

• Our products are typically non-returnable and non-refundable. However, there are exceptions under specific circumstances where a return or refund may be considered.

2. Eligible for Return/Refund: We may accept a return or offer a full refund in the following cases:

• Wrong Product Delivered: If you receive the incorrect product, a full refund or replacement will be processed. We require photographs of the wrong product to process a return or refund.

• Damaged Shipment: If your order arrives damaged, we require photographs of the damaged product and packaging to process a return or refund.

• Lost Shipment: If your shipment is lost during transit, we will issue a refund.

• Undeliverable Address: If your delivery address (including alternate addresses) is not serviceable by our shipping partners, a refund will be issued.

3. Not Eligible for Return/Refund: Returns or refunds will not be accepted in the following situations:

• Change of Mind: If you receive the correct product in good condition and decide you no longer want it.

• Fraudulent Transactions: Any order made through fraudulent means will not be refunded.

• Ongoing Disputes: Refunds will not be processed during an ongoing dispute until it is resolved.

4. How to Request a Return/Refund:

• All return and refund requests must be submitted via email to care@theorganicwisdom.com using your registered email ID and including the correct order details. Requests without the necessary information will not be entertained.

5. Policy Updates:

Organic Wisdom reserves the right to update or change this policy at any time. Any changes will be posted on the website. Customers are encouraged to regularly review our policies for any updates. We will not notify customers directly of any changes made.