Returns & Refund Policy

In general practice this is not-returnable, non-refundable product but there are certain exceptional cases where we may consider refund / return

  • We may accept returns and do a full refund of your order in the below mentioned situations;
  • Wrong product delivered to the customer.
  • Shipment is lost or received in a damaged condition – Recording and/or pictures of the packet received or packet opening process is mandatory.
  • Delivery addresses (including alternate address) not serviceable by any of our shipping partners.

We will not accept returns and will not do a refund including but not limited to the below mentioned situations:

Customer after receiving the correct product in a good condition / as committed and after that change his/her mind and doesn’t want the product anymore.

  • Any fraudulent transactions done by the customer while purchasing the product
  • During any ongoing dispute, we will not process refund until the dispute is resolved
  • All the return and refund requests are to be sent to through your registered email id with correct order details, without which the request will not be entertained.

Any changes to the policies will be updated on the website. Customers are requested to read all the policies on this website to stay updated. There will be no communication made from our end with the customers either through a call or an email w.r.t. any changes made in any of the policies. All the policies are subject to change without any prior intimation and is at the discretion of M/S Organic Wisdom management completely.